MALAYSIA SHIPPING
Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through POSLAJU. After leaving our facility, POSLAJU typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
INTERNATIONAL SHIPPING
Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.
Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your package to us, you will not be issued with a refund when the package is received by us – you will be issued store credit for the value of the products purchased only, less any shipping paid.
For more information regarding international orders, please refer to our International Shipping page.
ORDER CANCELLATION
We at Herbolique™ work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can catch your order before it is shipped out.
This unfortunately means NO changes can be made to your order once it is placed.
ORDER ISSUE
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color or smell for example).
If a product arrives broken or damaged, please contact us immediately at [email protected]. We will happily replace any damaged items, however a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order.
In the unlikely event of lost or stolen packages, we are unfortunately unable to issue a refund. We may re-ship the order once as a replacement.
REFUNDS / EXCHANGE
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at [email protected] at anytime if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we may accommodate refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 30 days of purchase and send the product back to us within 10 days of reaching out. There must be 50% or more of the product left in the bottle/jar in order to qualify.
We will not be able to refund purchases that were made from our retailers, but may qualify on special cases for store-credit with proof of purchase.
Herbolique™ is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Herbolique™.
Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers.
PAYMENT
We offer secure online ordering and accept Online Banking, Bank Transfer, Visa, MasterCard, and PayPal.